FAQ

Loop & Loom – Frequently Asked Questions (FAQ)

Here are answers to some of the most common questions our customers ask. If you still need help, feel free to reach out to our support team.

1. When will I receive my order?

Orders are usually delivered within 2–8 working days from the date of dispatch. Delivery timelines may vary based on your location, courier partner serviceability, and order volume during sale or festive periods.

2. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS/email. You can use this link to track the real-time status of your delivery.

3. How do I return a product?

You can request a return within 15 days of delivery from your account or by contacting our support team. Return pickup will be arranged in serviceable locations. Products must be unused, unwashed, and returned with original tags and packaging.

4. Why is my refund amount less than what I paid?

If your order was placed under a promotional offer or discount, your refund amount may be adjusted based on the terms of the offer. If returning an item makes your order ineligible for the offer, the promotional benefit may be reversed in the refund.

5. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible. You may refuse the delivery and initiate a return as per our Return Policy.

6. Can I change my delivery address after placing an order?

Address changes may be possible only before dispatch. Once the order is shipped, we cannot modify the delivery address.

7. What should I do if I receive a damaged or wrong product?

Please report the issue within 24 hours of delivery with clear images or videos of the product and packaging. We will arrange a return or replacement after verification.

8. Is Cash on Delivery (COD) available?

Yes, COD is available on eligible PIN codes and orders, subject to courier partner serviceability.

9. Why is my delivery delayed?

Delivery delays may occur due to:

  • Sale periods or high order volumes
  • Festival seasons
  • Remote or hard-to-reach locations
  • Courier partner operational issues

We’ll keep you updated via SMS/email in case of delays.

10. What happens if I miss the delivery?

Courier partners usually attempt delivery a limited number of times. If delivery fails, the order may be returned to origin. In such cases, re-shipping or refunds will be handled as per our Shipping & Return Policy.

11. When will I receive my refund?

Refunds are processed after the returned product passes quality check.
Once approved, refunds are usually credited within 5–10 working days, depending on your bank or payment method.

12. How does the exchange process work?

We offer size exchange only, subject to stock availability.
If your requested size is unavailable, a refund will be processed as per our Refund Policy.

If your question isn’t listed here, please contact our support team through the contact details on our website. We’re happy to help! 😊